Agartala Airport achieves the highest customer satisfaction score in the North East
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A recent survey conducted by an independent agency for the Airports Authority of India (AAI) shows that Agartala Airport has seen a significant increase in customer satisfaction.
Evaluated on 32 different parameters and rated on a scale of 5, Agartala Airport’s rating rose from 4.77 to an impressive 4.83 for the period from October 2023 to March 2024. This achievement marks the highest customer satisfaction score of any airport in the northeastern region. from India.
The survey, aimed at measuring customer satisfaction, reflects the airport’s commitment to providing exceptional services to its passengers. The improved rating is attributed to the dedicated efforts of airport staff across all sectors. From check-in counters to security, and from cleanliness to passenger assistance, the dedicated work of the staff is recognized and appreciated by travelers.
“We are pleased to announce that Agartala Airport has been awarded the highest customer satisfaction score in the northeastern states,” the airport spokesperson said.
“This achievement is a testament to the hard work and dedication of our entire team. We strive to provide our passengers with the best possible experience, and this recognition motivates us to continue our efforts,” he added.
Agartala Airport’s performance is remarkable considering the competitive nature of the ratings across 64 national airports. The airport’s management has expressed its ambition to further improve and secure a place among the top 5 airports in India.
“We are committed to maintaining and improving our standards,” the spokesperson added. “Our goal is to ensure that every passenger has a pleasant and memorable experience at our airport. We look forward to working even harder to achieve this milestone.”
Passengers have responded positively to the improvements, praising the airport for its efficient operations, friendly staff and improved facilities. The feedback shows a high level of satisfaction and preference for Agartala Airport among frequent travelers in the region.
As Agartala Airport continues to improve its services and facilities, it sets a benchmark for excellence in the aviation sector not only in the Northeast, but across the country. The airport’s management remains focused on its vision to be among India’s top airports and promise a better travel experience for all its passengers. “AAI conducts customer satisfaction surveys at all 64 airports through an independent agency. This survey is conducted under 32 parameters. A survey is conducted based on customer satisfaction. The rating is determined on a scale of 5. I am happy to report that Agartala Airport’s customer satisfaction has increased from 4.77 to 4.83 for the period from October 2023 to March 2024.” said KC Meena, Director, Agartala Airport.
“This rating is the best rating in the entire Northeast. Our Agartala Airport is the best rated among the airports in the Northeastern states. This is all because of the good staff from all sectors at our airport. We look forward to working hard and focus on being in the top 5 best airports in India,” he added.
